3 Tips to Get the Most Out of ServiceNow

 


Intro

ServiceNow is an extremely popular and reliable IT service management tool in the market. With the help of the tool, a company can easily manage/automate its IT services. But do you know there are some things that you can do to get the most out of the ITSM tool? Keeping this in mind, today we are sharing with you the three tips to get the most out of ServiceNow.

Here are the tips that you can follow to get the most out of the ITSM tool.

Wildcard Searching

If you search for specific data in the tool then it can be a complex process and can take a lot of time. However, by using the wildcard searching feature of the tool you can make the search process very easy. But to use it you must have knowledge of default wildcard characters. So, do use wildcard searching if you want to search specific data in the system in no time. To learn about the wildcard searching feature of the ITSM tool in more detail feel free to join our ServiceNow Online Training in India.

Use Filter List View

If you use the default list view for viewing data of a big table then it may take a lot of time to load. However, you can easily fix this problem by using the filter list view. Using the view you can quickly open specific data in a big table before running queries. So, if you require to get specific data from a large table then do use the filter list view instead of the default view. Using the filter list view instead of the default view will help you a lot in saving time. In other words, you will not regret using the filter list view instead of the default list view.

Use Knowledgebase

Knowledgebase is one of the best features ServiceNow users must know and use. Using this great feature you can easily find solutions to the regular problems that you may face with the ITSM tool. Thus by using it, you can eliminate the need of connecting with the IT staff for repetitive issues with the tool. The feature gives you access to various articles and forums that can help you easily fix issues in the tool. So, do learn to use the knowledgebase feature if you want to learn to fix common ServiceNow issues yourself. However, it may not be a good idea to use it if you encounter a complex problem with the tool. In that case, it will be best to connect with the IT staff. To learn about the knowledgebase feature of ServiceNow in detail feel free to join the ServiceNow Training Institute in Noida.

Conclusion

There you have it, the three tips that you can follow to get the most out of ServiceNow. So, if you also want to get the most out of the ITSM tool then you must use these tips. If you use these tips then you would be able to more easily work with the ITSM tool. In other words, you will not regret using these ServiceNow tips.

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